Privacy

Duevara is designed to support secure, transparent parking permit, citation, appeal, and payment workflows.

Information We May Collect

The platform may collect information needed to process parking-related services, including vehicle information, permit applications, citation details, appeal submissions, payment status, and user account activity.

How Information Is Used

Information is used to provide parking services, verify citation details, process appeals and payments, support administrative review, and maintain accurate operational records.

Security and Access

Access to administrative and staff tools is role-based. Public citation lookup requires verification details before citation information is displayed.

Payments

Online payments should only be made through the official Duevara platform using approved payment providers. Users should not pay citations through text messages, phone calls, gift cards, cash transfer apps, or unofficial QR codes.

Audit Records

The system may maintain audit records for important actions such as citation issuance, appeal submission, appeal decisions, and payment updates.